Azucar! Latin Dance Company

studio policies

studio rules

No outdoor shoes

Bring a spare pair of shoes to change into before entering our studio. Depending on the class you are taking, appropriate footwear could be: suede-soled dance shoes, street shoes with clean soles, sneakers or bare feet. When in doubt, ask your instructors.

Classes start on time

Please arrive early to allow our classes to start on time.

Classes end 5 minutes early

Unless otherwise specified, all our classes end 5 minutes before the stated end time, in order to allow the next class to start on time.

Studio closures

Our studio will be closed during most statutory holidays. Classes that were to take place during statutory holidays will be rescheduled to the extent possible. All affected students will be notified a minimum of 1 week before the cancelled class.

Photos / videos during classes and events

Please do not take any photos or videos during class. If you would like to record what we did in class, ask your instructor to demonstrate at the end of class. Instructors can accept or decline at their discretion. Any videos taken by students/participants are for personal use only.

We may occasionally take photos and videos during classes and events, for promotional purposes. If you have any concerns or misgivings about being in these photos, please advise us ahead of time. All photos taken by our instructors and administrators are the sole property of Azucar! Latin Dance Company and will be used at our discretion.

Guests and observers

You and/or your guests are welcome to observe any class at no charge, so long as observers do not participate, disturb or disrupt the class. Observers who disrupt our classes will be asked to leave the studio.

Liability waiver

Liability waivers must be signed by all first-time students before entering our studio.

registration – based classes

Payment

All payments are due, in full, the day of the first class.

Missed classes

If you know you will miss a class and you tell us before you register, or if you join a class after the session has begun, we may prorate the class fee. After registration, there will be no refunds for missed classes; however we can try to schedule some catch-up time with you if you ask us.

Drop-ins

You are welcome to try the first class before you register. After the first class, you can choose to either register for the full course or pay the drop-in rate of $17. If you decide to register after paying the drop-in fee, you only need pay the difference for the rest of the course.
Drop-ins are accepted during the first 2 weeks of a registration-based class only.

Cancelled classes

We require a minimum of 6 students for all registration-based classes. We reserve the right to cancel any class if minimum enrolment numbers are not met. Should a class be cancelled, you will be offered 3 options:

  • You may transfer to a different class of equal price
  • Receive an Azùcar! gift card for the full amount you paid for the course
  • Receive a full refund for the amount you paid.

class cards

Payment

Payment is due, in full, upon purchase of a class card.

Card validity

All class cards are valid for one year from their purchase date. The expiration date will be marked on the front of the card when you purchase it. Expired cards are null and void.

Cards are transferable

All class cards are transferable, shareable and lendable. Anyone can use your card, so don`t lose it!
If you want to make your card non-transferable, write your name on the front. That way, only you will be able to use your card; you can still pay for a friend, but you need to be present and give us express permission to punch an extra hole in your card.

Using class cards

Class cards can be used for any drop-in friendly classes and workshops that specify Azùcar! class cards may be used as payment. They may not be used for any classes that require registration.

Lost/stolen cards

Replacement for lost or stolen cards is at the Directors’ discretion. There will be no refunds for lost or stolen cards.

Refund policy

We offer full refunds for all non-expired class cards, however any classes used will be charged at the drop-in rate of $17/class, up to the full value of the card. For instance, refund for a 10-class card with 4 classes used would amount to $140 – 4x$17 = $72 refund.

payment & receipts

Payment methods

Accepted payment methods are cash, personal cheques and credit cards (Visa, Mastercard, American Express, JCB).

Receipts

We provide electronic receipts by email for all credit card transactions.

For cash and cheque payments, we provide receipts upon request.

privacy policy

Liability waiver

Liability waivers must be signed by all first-time students before entering our studio.

All information contained in the liability waiver is confidential and will not be shared with anyone outside of Azúcar! instructors and administrators.

How is my email used?

Electronic receipts

When you pay by credit card, we input your email address into our payment system so that we can send you an electronic receipt for your payment. This information is not stored after the transaction is completed.

Class lists

When you register for a registration-based class, we create a class email list so that we can contact you with regard to that class if needed – for instance, is a class is cancelled due to weather or a holiday. These lists are destroyed after the class is over.

Mailing list

If you agreed to be added to our general mailing list, you will receive periodic newsletters in the form of monthly email updates and occasional special bulletins. You may unsubscribe from this list at any time.

Please note: if you are enrolled in a registration-based class but unsubscribe from our mailing list, you will still receive email about the class you in which you are registered, until the class ends. However, you will no longer receive newsletters.

Our mailing list is hosted on a secure server with a newsletter provider and is never shared or sold to any third party.

See also...

If you have a question about our policies, please check our Frequently Asked Questions page or email us!

f.a.q. Contact us